Gold Definitions Privacy Policy

1. Gold Definitions Privacy Statement

2. The information we need to process your order

3. Sharing your information

4. Your consent

5. Payment information

6. Product availability and pricing

7. Fine Jewelry Warrantee

1. A.  How does GOLD DEFINITIONS view customer privacy?
   
         We value our customer's privacy because our customers value their privacy and because we value our customers.
   
   B.  What information is considered private?
   
         All information pertaining directly to the customer is considered private. This information includes the following: name, mailing address, e-mail address, telephone number, date of birth, and credit card number (If used on call-in orders). It is not the policy of GOLD DEFINITIONS to release a customer’s private information to businesses and organizations engaged in commercial mailings and the like. A customer submits private information for the exclusive purpose of completing an order and receiving service.
   
   C.  Is there any other information that does not fit the "private" classification and that GOLD DEFINITIONS can record?
   
        GOLD DEFINITIONS will frequently have access to information that is not directly related to the customer himself or herself.
   
        GOLD DEFINITIONS has the ability to record the customer’s computer operating system, browser software description, browser version, domain name, and referring web page.
   
        GOLD DEFINITIONS may use "cookies," or information stored on a customer’s computer, for the purpose of providing online services to the customer. It is the opinion of GOLD DEFINITIONS that the use of "cookies" will benefit the customer and GOLD DEFINITIONS, when applicable, by providing a profile related to the customer’s online history with GOLD DEFINITIONS and the customer’s preferences.
   
        The customer should be aware that the above types of information, among others, may be sent by his or her computer across the Internet and that he or she may not be aware of it. Use of GOLD DEFINITIONS Web site implies permission given to track this information for research purposes.
   
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2. The information we need to process your order
   
   You explicitly provide information via:
   
   A.  New Account Form or Contact with Customer Service To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information.
   
        We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone.
   
   B.  Shopper ID
   Upon visiting our store, we assigned you a unique Shopper ID in the form of a cookie. We use this ID to keep track of your shopping basket during your visit.
   
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3. Sharing your information
   
   A.  Who is authorized to view private information?
   
        GOLD DEFINITIONS staff are authorized to view the customer’s private information (except for the credit card number) so that we are better able to serve that particular customer when and if the customer contacts us for questions and service. Select GOLD DEFINITIONS staff members are authorized to access a customer's called in credit card information. However, these staff members use the information for the express purpose of completing the customer’s order through GOLD DEFINITIONS.
    
        GOLD DEFINITIONS will release private information when such information is requested by federal, state, or local legal authorities.
   
   B.  Who is not authorized to view private information?
   
        Anyone who is not a GOLD DEFINITIONS staff member, or a staff member of a transaction service or financial institution involved in the financial transaction process, is not authorized to view private information under normal circumstances.
   
        It is not the policy of GOLD DEFINITIONS to release a customer’s private information to businesses and organizations engaged in commercial mailings and the like. A customer submits private information for the exclusive purpose of completing an order and receiving service.
   
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4. Your Consent
   
   By using our Web site, you consent to the usage and collection of this information. If we decide to alter our privacy policy, these changes will be posted on this page so that you will always be informed about what information is collected, how it is used, and under what circumstances it will be disclosed.
    

5. Payment information
   
   GOLD DEFINITIONS primarily uses PAYPAL for on-line purchases. However, GOLD DEFINITIONS will gladly accept payments for purchases in the form of credit card by phone. We can only process orders within the United States. GOLD DEFINITIONS retains the right to cancel orders that appear fraudulent or suspect. We report all fraudulent transactions to proper authorities. To insure prompt processing of your order, please insure that your ship to address exactly matches that of your credit card billing address. If you have further questions regarding orders, please email or call GOLD DEFINITIONS.
   
   GOLD DEFINITIONS accepts the following credit cards for payment on in-store and phone orders:
   Visa
   MasterCard
   
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6. Product Availability and Pricing
   
   A.  We have established relationships with several of the best suppliers to acquire an exceptional selection of diamonds and fine jewelry. Because our product selection is large, there is a possibility that product availability and pricing might change before we have an opportunity to update our Web site. Our prices are also subject to change without notice.
   
   B.  Infrequently, prices may be inaccurately displayed on our Web site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. We apologize for any inconvenience that this may cause.
    

7. Limited 30-Day Warranty
   
   All fine diamond, colored gemstone, silver jewelry, platinum jewelry and gold jewelry sold by GOLD DEFINITIONS is genuine, authentic and of consistent high quality and value. All diamonds are individually cut and polished by master diamond cutters to bring out each diamond’s natural beauty and fire. All colored gemstones are cut and polished by gem cutters to maximize each stone's brilliance and color. All gold jewelry is individually molded, shaped and polished to a high luster. Highly trained jewelry setters and polishers then finish each piece of fine jewelry to meet the most exacting standards of our industry. Certain selected diamond solitaires are accompanied by an Independent Lab Certificate from GIA, EGL, AGS, HRD or IGI.
   This warranty covers each item of fine jewelry for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. This warranty is valid only at GOLD DEFINITIONS. Improper repair or warranty service performed by someone other than GOLD DEFINITIONS will void this warranty. GOLD DEFINITIONS DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty is valid only in the U.S.
   
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